Frequently Asked Questions

Ordering

You can order your Conformer Folder and Mailers here on our website. You’ll want to use our design templates, which you can find right here. If you’re looking for special order options not available on the website, please contact us directly.

We accept checks, bank transfer, Visa, MasterCard, American Express, and Discover.

Average production time is noted for each item. Multiple processes require the most production time. Items requiring special estimates vary in production time. 

Production days are Monday through Friday, excluding Holidays. Production time does not begin until credit is approved, all correct artwork components and order information is received. Normal production time is required after return of proof.

 

Schedules can often be adjusted based on the specifics of your order. Be sure to tell us when you need it. We frequently ship jobs early, however, if you need us to guarantee an early ship date, extra charges may apply. Expedited methods of shipping are available for an additional charge.

Changes to orders in progress may require additional cost and/or time.

Cancellation after work has begun requires payment for work performed (preflight, materials ordered or generated and re-stocking fees). A minimum cancellation fee of $50.00 list (P), is applied once an order has been entered into our system.

Artwork and File Prep

We accept artwork created using the following up-to-date programs:

  •  InDesign
  • QuarkXPress
  • Illustrator
  • Photoshop

We cannot accept files created with: 

  • Microsoft Word
  • Publisher
  • PowerPoint

Yes! We send out a proof for every job. In fact, we won’t start the printing process until you’ve confirmed that you’re happy with the proof. 

Your first PDF proof is FREE. Four Color Process orders (excludes Digital Folders) have the option of receiving a FREE color digital proof instead. Allow 2-3 working days to send proof. 

  • Changes to proofs, additional proofs, and actual press proofs, incur additional charges. 
  • Color digital proofs need to be returned prior to production. 
  • Approval or changes need to be indicated in writing. 
  • We cannot guarantee color matching to customer-supplied proofs.

To assist our customers with reorders, we store all archived art files and dies (die-cutting, foil, emboss, etc.) for 24 months. At that point, if we have not received a written request for return, materials are recycled without notice.

Many things can cause printing issues, most of them are quite common and easy to fix. Some issues we come up against are:  

  • Wrong file format: You saved your template in a format we do not accept. 
  • Low resolution: The images you chose are lower than 300 DPI.
  • Layer Misstep: You may have failed to create a new layer for your artwork. 

No bleed or borders: Images and text can shift or be cut off without proper bleeds and borders.

We are not liable for errors in customer-submitted files. Incorrect files and files created without our item template may delay production and can incur prep charges. Charges for corrections, alterations and set-up will be billed at $180.00 list (P) per hour.

We carry a large assortment of sample products, available by graphics and industry. Let us know your requirements and we will be happy to send them via ground shipping FREE of charge. Additional charges apply for overnight shipping. 

Samples Note: Not all combinations of options (stock color, foil color, ink color, emboss technique, coating finish, etc.) are available on every sample item.

We are proud members of the Printing, Publishing, and Media Workers Sector (PPMWS) of the Communication Workers of America. Our local 179 union label can be added to any imprint upon request for no additional charge. Products are manufactured in the U.S.A.





Shipping

We normally ship U.P.S. Ground delivery inside the contiguous U.S.A. For larger shipments, we use more economical motor freight. If you desire air shipment, please advise us and specify your carrier. If none is specified, we’ll choose an efficient carrier. 

Inside deliveries must be indicated on order. We cannot be held responsible for the arrival date of shipment.




We will split shipments to two destinations FREE of charge. There is a $25.00 (R) charge for each additional destination.

In the case of lost or damage in transit, the liability is that of the carrier and not Conformer®. Please mark the shipper “received damaged.” It is important to inspect all materials upon arrival. Cartons may be opened for inspection, but do not dispose of damaged merchandise or containers. 

A claim must be filed with the carrier within 10 days after receipt of merchandise. A digital photo is helpful in filing a claim with the carrier. Please contact us immediately if you have received damaged merchandise. All other claims must be made within 30 days of delivery.




Printing

Our embossing includes one area, single-level raised, blind, meaning no ink or foil. Copy is raised to the maximum lift allowed by the stock and your copy design. Copy needs to be 1/8″ away from all sides. Please call for an estimate when combining embossing with foil stamping or printing. Multi-level or sculptured effects are available.

We offer standard foil colors and can order custom and special effect foil colors. Non-metallic and pearlized foils will look different when used on dark stocks. Please call for an estimate when combining foil stamping with embossing or printing.

In general, digital printing is more cost-effective on smaller quantities and has shorter turn-around times. It also gives you the opportunity to print variable text or images (additional charge). As quantities go up, offset printing is usually the better choice, because the unit costs go down. 

If you’re planning to print using the Pantone® Matching System, offset printing will give you the best match since it uses Pantone inks. Digital printing simulates PMS colors using four color process toner type inks, so color matching is less accurate. Large solid areas and screen tints produce better on an offset press. Digital printing will not match offset printing.




The four color process print base price includes process printing in any location on the front and back covers, plus pockets (one side of the sheet). If necessary, an overall aqueous coating (gloss, satin, or matte) is applied FREE. We print to industry standard ink densities on press.

If your project requires an exception to this, or needs to match other pieces, it must be clarified prior to production.




Unless specified otherwise, the print base price includes one or two PMS ink color(s) in any location on the front and back cover, plus pockets (one side of the sheet), up to 35% coverage allowed. If necessary, an overall aqueous coating (gloss, satin or matte) is applied FREE. Orders MUST specify a PMS number or a color match charge of $50.00 list (P) per color will be applied. 

We print to industry standard ink densities on press. If your project requires an exception to this, or needs to match other pieces, it must be clarified prior to production. Choose ink colors that are darker than the stock you select. Inks will appear different on uncoated or non-white stocks. Please call for an estimate when combining printing with embossing or foil stamping.




Custom stocks are available upon request. Stock selection or manufacturers may change without notice. All stocks are subject to occasional mill variations in texture, weight or color. 

Not all stocks can be printed on (ColorCoats, MarbleCoats, etc.) Paper is a renewable product that is biodegradable (no lamination). Lighter-colored stocks with limited ink coverage and aqueous coatings are preferred for recycling.




Other

Due to the number of production processes involved in the manufacture of your folder, it is not possible to determine the exact quantity we will complete. Please indicate your desired quantity using one of the following methods:

  1. Standard Trade Practice: Billed for the exact quantity shipped, not to exceed 10% over or under the quantity ordered.
  2. No Overs: Must be indicated on order. The order could run short by more than 10%. Billed for the exact quantity shipped.
  3. Exact Quantity: Add 10% to the price for the special handling involved. No Unders – Your order may run over by more than 10%. Billed for the exact quantity shipped.

Digital Folders: Orders are “Exact Quantity” with No additional handling fee.

The plant reserves the right to use all products produced by the plant in the plant’s advertising, promotional literature, displays, and sample programs unless instructed otherwise in writing by the dealer at the time the order is placed. 

In addition, the purchaser agrees to assume any liability resulting from actions or demands brought against the manufacturer for patent or copyright infringements. Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these logos for sale to anyone other than parties authorized by the owners of such designs.




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Copyright © 2020 Conformer Products, Inc.. All rights reserved. CONFORMER® is a registered trademark of Conformer Products, Inc.
U.S. Pat. Nos.: 8,162,204 : 8,215,537 : 8,684,259 : 8,215,619 : 8,215,345 : 9,352,879. Canadian Pat. Nos. 2,418,571: 2,554,473 : 2,641,639. Other Patents Pending.

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